Terms & Conditions
This site is owned and operated by Wild & Funk Limited on behalf of Hand in Hand LLC, USA. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. These terms and conditions apply to the use of these Websites at www.handinhandsoap.co.uk and www.handinhandsoap.eu only, and do not apply to any other website(s) owned or operated either by Wild & Funk Limited or by Hand in Hand LLC in any other territory or with any other domain.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Wild & Funk Limited will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Wild & Funk Limited or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Wild & Funk Limited and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Wild & Funk Limited or its licensors. No licence or consent is granted to you to use any trademarks, logos, and images in any way, and you agree not to use these marks or any marks, which are colourably similar without the written permission of Wild & Funk Limited.
Terms of Sale
By placing an order you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Despatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from carrier or postal delays or force majeure for which we will not be responsible.
In order to contract with Wild & Funk Limited you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Wild & Funk Limited retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until our third party payment provider has approved your payment.
Under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to cancel this contract if you so wish, provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken care of the Products and not used them. Please follow the procedure set out in our Returns procedure.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Returned items should, be unused, unopened and in their original packaging (with any seals and shrink-wrap intact) and must be accompanied by the original delivery note and we will issue a full refund for the price you paid for the item. Please note that we cannot accept the return of goods that have been opened.
Please email us at firstname.lastname@example.org to request a returns form. Refunds will be made to the card which you originally used for the purchase. Nothing in these conditions affects your statutory rights as a consumer.
If you receive an item and it has been damaged in transit please report this to us within 7 working days of delivery; Send us an email including:
- Your details
- Your order number
- A photo of the damage to the item and packaging
Our email address is email@example.com. We will arrange for replacement items to be sent to you and advise if we need the original damaged product(s) to be returned.
This site only delivers to addresses within the United Kingdom and Europe. For deliveries to other countries outside of Europe, please refer to Hand In Hand LLC at www.handinhandsoap.com. We aim despatch your order within 2 working days of receiving it. If the item you ordered is out of stock you will be notified within 2 working days of making your order and we will either arrange a refund or alternative delivery date. If you have not received your order within 7 days of ordering it, please inform us by email at firstname.lastname@example.org. Please note that if you order more than one product they may be despatched separately and arrive with you at different times. Sorry, but we don't deliver to BFPO addresses. For orders outside of the European Union, there may be a customs and or tax charges upon entry to the country. Additional charges for customs clearance and taxes must be borne by the recipient.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of UK VAT at the current rate. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
This site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Upon receiving your order our payment provider will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Promotional Prices / Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
These Terms and Conditions relate to all Wild & Funk Limited promotions, competitions and discount codes (unless otherwise stated).
Only one promotion code can be used per order.
Maximum pre-discount spend limit of £500 / €600 applies per order.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Wild & Funk Limited and its suppliers, content providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Wild & Funk Limited’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page only, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks and third party copyright
Unless otherwise specified, the copyright in the contents of all the pages in this website are owned by or licensed to Wild & Funk Limited, or are used with permission of the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Wild & Funk Limited except when this occurs incidentally while using the site for private and non-commercial use. Please note: any unauthorised use of Wild & Funk’s or its suppliers copyright and trademarks is an infringement of Intellectual Property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.
You agree to indemnify, defend and hold harmless Wild & Funk Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Wild & Funk Limited shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, Wild & Funk recognizes its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations. Wild & Funk Limited will never knowingly sell stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Wild & Funk Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Wild & Funk Limited.