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Delivery Information

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Our orders are normally delivered by FedEx or Hermes, depending on your location and the service that you select.  For FedEx deliveries, a signature is normally required on delivery but if you're not in, the driver may locate a safe place to leave your parcel, or leave it with a neighbour.  A card will left notifying you if your parcel has been left in a safe place, with a neighbour or if it has been returned to the depot for delivery another day (or for your collection if you prefer).

If you have a query about the delivery of an order that you've already placed, don't hesitate to call us on +44 (0) 333 344 3431 or email customerservice@handinhandsoap.co.uk so that we can help you out.  To calculate the cost of delivery for both UK and International orders, please add the products to your basket and choose the 'Estimate Shipping & Taxes' option.

For UK orders, we offer a Next Working Day service (if your order is placed by 1pm) and a standard 3-5 working day option.  For International orders, deliveries take 3-5 working days.